Refund policy

Return Policy

1. Returns and Cancellations

Every IYBRI island is made to order, with each order entering production specifically for you. For this reason, we do not accept returns or exchanges once production has begun.

If you need to cancel your order, please contact us as soon as possible. We will gladly cancel your order and provide a full refund, provided production has not yet started. Once production is underway, your order can no longer be cancelled.

2. Defective or Incorrect Items

Every IYBRI island is carefully inspected before it leaves our workshop. If, in the unlikely event, your order arrives damaged, defective, or incorrect, we’re here to help.

When your order is delivered, we recommend inspecting your island, appliances, and
accessories before accepting delivery. If you notice any visible damage or receive the wrong item, please refuse the delivery and let our team know straight away.

If a defect isn’t immediately visible, simply contact us within 48 hours of delivery with
photographs and a brief description of the issue. To be eligible for assessment, the island and all included appliances must remain in their original, unused condition.

Once we’ve reviewed the issue, we’ll work with you to resolve it as quickly as possible, whether that’s through a repair, replacement, or another suitable solution.

Please note that this policy does not cover damage resulting from incorrect installation or damage caused during installation by third parties

3. Appliances

The appliances included with your IYBRI island are covered by their respective manufacturer warranties.

If you experience an issue with an appliance, simply get in touch with us. We’ll guide you
through the warranty process and coordinate the request on your behalf. To help us process your claim, please have your original proof of purchase available.

4. Need Help?

If you need to report an issue with your order, we’re here to help.

You can contact us by: